Terms and Conditions of Sale
Prices: All prices are F.O.B. our nursery in South Hadley, Massachusetts. Prices are subject to change without notice. A surcharge will be added to the cost of all plant material (except seed) for orders under $250.
Sales Tax: For all orders, sales tax will be collected in accordance with the current rules and regulations unless a valid Sales Tax Exemption Certificate is submitted prior to invoice date.
Order Policy: All orders are subject to acceptance by New England Wetland Plants, Inc. Customers may place orders for future delivery or pick up, and we will do our best to ensure that stock is available on the requested date, but we will not be liable for changes in sizes or availability on future orders. Ship dates on acknowledgements and/or confirmations are approximate dates for which the material ordered may be available for pick up or delivery. Although we make every effort to meet your requested ship date, it is not possible to guarantee shipping dates because of weather and growing conditions. All orders held more than 30 days beyond their initial ship date may be assessed a holding fee or may be canceled. A purchase order or written order and a 25% are required to hold an order. Orders booked are subject to being rendered void in whole or in part in the event of crop losses, or lack of stock due to causes beyond our control.
Postponements and Cancellations: Please contact us as soon as possible regarding a postponement or cancellation of pick-up or delivery. If we do not receive notice of the postponement or cancellation within 24 hours of said date, we will assess a 10% restocking fee, plus delivery charges, if applicable.
Payment Options: All sales are C.O.D. unless credit has been established. Payments can be made in cash, by check, or by credit card. We accept VISA, MasterCard, and American Express.
Credit Accounts: New customers are C.O.D. for the first purchase. Customers wishing to establish credit must complete and sign our credit application. For customers with approved credit, payment terms are Net 30 Days from invoice date. A finance charge of 1 1/2% per month (18% per annum) will be assessed to all overdue accounts. Accounts overdue or with unpaid finance charges will revert to a C.O.D. basis. If an account is turned over to an attorney or agency for collection, purchaser agrees to pay all legal and/or collection costs. A $30.00 service charge will be due for all checks that are returned due to insufficient funds.
Limited Warranty: New England Wetland Plants, Inc expressly warrants that all plant material purchased will be true to name and form and will be healthy upon leaving our nursery. New England Wetland Plants, Inc is ready, on proper proof, to replace all such nursery stock that may prove otherwise, at our sole discretion, with a comparable plant, a plant of equivalent value or a refund of the amount originally paid.
Claims: All claims must be made, in writing, within 3 days after receipt of stock. Failure to present such a claim within 3 days shall constitute a waiver of such claim. All claims are subject to approval by New England Wetland Plants, Inc. It is mutually agreed that New England Wetland Plants, Inc total liability is limited to refund or replacement, and in no event shall exceed the value of material supplied.
Delivery and Order Pickup
Customers are encouraged to pick up plant orders from our nursery by appointment. > Get Directions
Delivery is available on orders of $1,000 or more. Delivery charges are based on the size of the order and the round trip travel distance. Please call for a quote regarding delivery costs.
Orders picked up or delivered within the state of Massachusetts will be charged Massachusetts sales tax unless a Massachusetts or Federal Sales Tax Exemption Certificate is submitted to us.
Seed packages are typically shipped at ground rate by the United Parcel Service. Please allow up to 5 days for your order to be processed and shipped during busy fall and spring planting seasons.
When you pick up your plant material, please remember to bring a strong tarp (preferably vented) and some rope. This will enable you to cover and secure the plants while in transit. Should you have questions about space requirements for transporting plant material, please call.